FAQ

When will my order ship?  How long will it take to arrive?  Can I track it?

We at Rockin' Resin take pride in our quick shipping.  Shipments normally ship within 2-3 business days.  All shipments include a tracking number which you can track through USPS.com. The tracking number will be sent to you via e-mail when your order is packed for shipping. 

USPS First Class shipping depending on where you are located takes between 2 to 7 days.  Priority Mail shipping takes 2-3 days from the time it ships.

INTERNATIONAL SHIPPING:  All orders ship First Class International which can take anywhere between 2-6 weeks depending on your location and how quickly your customs agency clears packages.  We do not mark packages as "gifts".  You are responsible for all customs duties and fees.  No refund will be given for any package that is returned because of unpaid customs duties/fees. 

What about international shipping?

All orders ship First Class International which can take anywhere between 2-6 weeks depending on your location and how quickly your customs agency clears packages. We do not mark packages as "gifts". You are responsible for all customs duties and fees. No refund will be given for any package that is returned because of unpaid customs duties/fees.

What is your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Return shipping is paid by you and is non-refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable electronic products
Seconds/grab bag lots

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How do I use a coupon code?

Rockin' Resin occasionally rewards valued customers with coupon codes.  To receive the discount, codes should be entered in on the second page of the checkout process.  No refunds will be given if you forget to use the code.

Can I just buy one piece from a lot?

Unfortunately right now this is not possible.  Lots are sold as listed and described.

What is the quality of your products?  Will the color on the screen be different from what I receive?

Please be aware colors may be slightly different monitor to monitor. I do my best to match real colors to monitor colors if the photo does not capture its true color.

My cabochons for sale may not be perfect. I do my best to quality control and remove the major problems but if you are a cab buyer, you know that already. Most my cabs are made commercially - but still handmade and hand-painted. They may contain some stray paint or differences in texture, etc. I do my best to weed out those that are very irregular. Please understand this. 

What forms of payment do you accept?  Do you charge sales tax?

Rockin' Resin accepts Visa, Mastercard, American Express, and Discover Card through our website.  We also accept Paypal and credit card payments through Paypal.  Paypal e-checks are also accepted but merchandise will not ship until the e-check clears.

RockinResin.com is protected by Secure Server Software SSL(Secure Socket Layer) encryption.  Your personal info, including sensitive credit card information, is encrypted as it travels across the internet.

Florida state sales tax is charged on all Florida state orders.  The % rate will depend on which county you are located. 

Copyright info, Privacy Policy, and Terms and Conditions?

Unless otherwise specified, the entire content of this site, including but not limited to text, design, logos, graphics or code, icons, and images are copyrighted under the United States and other copyright laws, and is the sole property of Rockin' Resin. Copyright © 2017 RockinResin.com ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission by RockinResin.com. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. You further agree not to change or delete any copyright notices from materials downloaded from RockinResin.com.
For Rockin' Resin's privacy policy and Terms and Conditions, please review them at the bottom of the page during the checkout process.